Munich Consulting Group
Scaling knowledge – how Munich Consulting Group digitized its services and made them more efficient
Customer
Munich Consulting Group
Industry
Management consulting for digitalization and transformation
Solutions used
- AppSync
Introduction
Munich Consulting Group (MCG) is a German consulting company for value-adding digitalization with a strong focus on sustainability. In its projects, it brings extensive specialist and consulting expertise to the table – but the operational delivery of these services had so far been largely manual and based on individually grown structures.
To make knowledge, processes and services sustainably scalable, a central digital platform was developed together with MDIS that standardizes workflows, makes know-how available in a structured way, and simplifies collaboration with customers.
With the new solution, we can structure our knowledge and service offerings in a scalable way. This increases efficiency for internal teams while creating more clarity for our customers.
Challenge
- Expert knowledge and methods were decentralized across individual documents and work formats
- Project communication took place mainly via email and phone
- Know-how could not be scaled because it was not documented consistently
- Internal and external users needed a clear, standardized working basis
Solution approach
A cloud-based business & customer service app was developed based on BeSync’s AppSync app builder.
Key functions:
- Standardization and documentation of existing workflows
- Structured storage and utilization of internal expert knowledge
- Simplified access to documents for internal teams and customers
- Faster compilation of relevant information for projects
- Digital support for creating and processing work orders
Results & benefits
- Long-term safeguarding and structuring of internal know-how
- Faster and clearer selection of relevant information for projects
- Simplified delivery of work results and services to customers
Why this solution delivers
- Know-how is not only stored, but made usable in a user-friendly way
- Standardized processes facilitate collaboration and quality assurance
- Customers receive clearly structured results that are available more quickly
- The solution is cloud-based, flexible and scalable
Technical & operational highlights
- Cloud-based solution platform based on AppSync
- Centralized document and knowledge management
- Standardized workflows for internal and external users
- Simple order and service processing directly in the application
- Scalable knowledge management for future growth
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